Frequently Asked Questions
Everything you need to know about your BRANWYN experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your items ship, we will send a tracking number so you can follow your package's journey to your doorstep.
What is your return and exchange policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Exchanges are always free, while returns for a refund may be subject to a small processing fee.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or sizing down for a tailored look.
Do you offer international shipping?
Yes, BRANWYN ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and selected shipping method.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and interest-free installment plans through Klarna.
How should I care for my BRANWYN garments?
To maintain the longevity of our high-quality fabrics, we recommend machine washing on a cold, gentle cycle and laying flat to dry. Avoid using bleach or fabric softeners.